Customer Support
We’re here to help. Choose the option below that best describes your request, and give us the details up front so we can resolve it fast.
Freight, damage & returns
Can I refuse damaged freight?
Yes. If a shipment arrives with obvious damage, you can refuse it. If you do accept it, note the damage clearly on the delivery receipt before you sign and take photos. Either way, contact us right away so we can help.
What if I already signed for the shipment?
That's okay. If you find damage after signing (concealed damage), take photos and report it to us as soon as possible so we can file a claim with the carrier. The sooner you tell us, the better.
How long do I have to report concealed damage?
Report concealed damage as soon as you discover it, ideally within 5 business days of delivery. Carriers limit the window for concealed-damage claims, so please contact us right away.
Should I keep the packaging?
Yes. Keep all original packaging and the damaged product until your claim is resolved. The carrier may need to inspect it, and discarding it can void the claim.
How do returns work?
Start a return using the Returns option above with your order number and reason. We'll email you return instructions. Please include photos and note whether the item is opened or unopened.
When will my replacement ship?
Once we've confirmed the issue and received any required photos, replacements for in-stock parts typically ship within 1 to 2 business days. We'll email you tracking as soon as it goes out.