RESOURCES

Frequently Asked Questions

Quick answers from sales calls, emails, and the contact form. If you don’t see what you’re looking for, send us a question and we’ll add it.

ORDERING & SHIPPING

Ordering & shipping

When does my order ship?
See our Shipping Policy for full details. In short: in-stock items typically ship within one business day. For expedited service, call 800-491-4881.
Do you offer volume discounts?
Yes, we offer discounted pricing when ordering in bulk. Please contact us.

ACCOUNT & PAYMENT

Why sign up for a Pro Account and how do I do that?
When signing in, Pro Account users get discounted pricing, can easily access their order history, and place orders quicker.
Sign up for a Pro Account now.
Do you offer payment terms?
Yes. You can apply for payment terms by reaching out — we’ll send the credit application and follow up within one business day.

NEWSLETTER & DISCOUNTS

Why sign up for your newsletter and how do I do that?
Signing up for our newsletter gets special discounts and installation tips a few times per month. Easily opt-out anytime.
Join our mailing list.

RETURNS

What is your return policy?
See our Refund Policy for the full details — unused purchases are eligible for a refund within 15 days of purchase, and we respond to refund requests within 2 business days.

STILL STUCK?

We’ll route it to the right person and get you an answer inside one business day.