Poor Service Costs Your Business More Than You Think

Poor Service Costs

In our industry, time is money, and we all know that cash is king. Every hour of downtime costs your customer a lot of money. And, every extra day it takes for you to complete a job can sometimes cost you your customer.

Yet, many techs and installers struggle with poor service, slow communication, high prices and extra fees when buying parts from high volume resellers. This is likely because they are set up to deal with thousands of SKUs, larger orders, and oftentimes they don’t have the resources to give you the service you deserve. Buying from a specialized supplier can eliminate the high costs of poor service in getting the parts you need, which directly impacts your business.

Buying from High Volume Resellers

OEMs and high volume resellers often handle thousands of SKUs across multiple industries. That means your order for a hinge pin or torque rod is just a needle in the haystack. Plus, you have to be approved to buy from them and your pricing tier is likely not great which means you’re less competitive.

Common Issues:

  • Slow communication for even basic parts
  • Delayed fulfillment causing downtime for your customers
  • High prices and extra fees without the personalized support you need

Pro Tip: Always ask for real-time stock confirmation and time it will take to ship your order before placing one. Make sure that time frame keeps you competitive, not only for the cost of the actual parts but also for the time it will take to complete your jobs.

What It Costs You

Long lead times from when you order to when you receive your parts don’t just slow repairs, they can lose you business. When you can’t complete a service call because parts are “still on the way,” your client might call your competitor next time.

Poor Service Costs:

  • Lost customers
  • Missed deadlines on service contracts
  • Increased labor costs from return visits
  • Damaged reputation for reliability

Specialized Suppliers Make the Difference

Specialized suppliers like Cooler Door Parts focus solely on reach-in and walk-in cooler parts. That means:

  • Fast fulfillment, orders ship quickly because we concentrate on less SKUs

  • Real technical support from people who understand your jobs
  • Quality-tested parts that meet or exceed OEM standards
  • Better pricing and pro discounts

When your supplier understands your work, you spend less time waiting and more time making money.

How to Avoid Service Delays

How to Reduce Costs:

  • Keep your most-used parts in local stock
  • Partner with multiple suppliers to ensure you get the parts you need, at the right price, at the right time
  • Double or triple-check that you have the right parts identified before ordering
  • Communicate deadlines clearly when placing orders

Why It Matters

Reliable parts sourcing isn’t just about price or convenience, it’s about staying competitive. When your supplier slows you down, you lose time, revenue, and credibility. A dependable partner ensures you fast delivery, competitive pricing and professional service - every time.

Order from People Who Know Your Industry

At Cooler Door Parts, we understand what downtime costs. We stock what techs need most: torque masters, torque rods, hinge pins, hold opens, strip curtains, and more, so you can stay ahead of the competition.

Partner with a supplier who understands your business.
Cooler Door Parts delivers quality, speed, and service, so you can focus on what you do best.
And stay tuned: our new strip curtains line launches soon!

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